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Privacy Policy

Home / Privacy Policy

Last updated: 4 August 2026

This Privacy Policy explains how DDDPrinted.com collects, uses, and protects your personal information when you visit our website, place an order, create an account, or contact us.

We are responsible for your personal data and want to be clear about what we do with it. If you have any questions, you can contact us using the details shown on our website.

1. What information we collect

When you use our website or buy something from us, we may collect:

  • Your name.
  • Your billing and delivery address.
  • Your email address.
  • Your phone number.
  • Your order details and purchase history.
  • Your payment details, although your card information is usually handled by our payment provider rather than stored by us.
  • Messages you send to us.
  • Technical information such as your IP address, browser type, device type, and how you use our website.

We may also use cookies and similar technologies to help our website work properly and to understand how people use it.

2. Why we use your information

We use your personal information to:

  • Process and deliver your orders.
  • Take payment and provide receipts or invoices.
  • Deal with returns, refunds, and customer service requests.
  • Send you order updates and important service messages.
  • Improve our website, products, and services.
  • Keep our website secure and help prevent fraud.
  • Meet our legal and tax obligations.
  • Send marketing emails if you have agreed to receive them, or if the law allows it.

3. Our legal reasons for using your data

Under UK GDPR, we must have a valid reason to use your personal data. We rely on:

  • Contract: to process your order, deliver your items, and manage your account.
  • Legal obligation: to comply with tax, accounting, and other legal requirements.
  • Legitimate interests: to run and improve our business, keep our website secure, and deal with fraud or misuse, as long as this does not unfairly affect your rights.
  • Consent: for some marketing emails and certain cookies, where your permission is needed.

If we rely on your consent, you can change your mind at any time.

4. Who we share your data with

We do not sell your personal data.

We may share it with trusted third parties that help us run our business, such as:

  • Payment providers.
  • Delivery companies.
  • Website hosting and IT providers.
  • Email and marketing service providers.
  • Analytics services.
  • Accountants, lawyers, or other professional advisers.
  • HMRC, regulators, or law enforcement if the law says we must.

We only share the information they need to do their job.

5. Cookies

Our website uses cookies to:

  • Make the site work properly.
  • Remember your preferences.
  • Keep items in your basket.
  • Help us understand how people use the site.
  • Improve performance.
  • Support marketing, where allowed.

Where needed, we will ask for your consent before using non-essential cookies. You can also control cookies through your browser settings.

6. Marketing emails

If you agree, we may send you emails about our products, offers, or updates.

You can stop marketing emails at any time by clicking the unsubscribe link in the email or by contacting us. Even if you opt out of marketing, we may still send you messages about your orders or account.

7. How long we keep your information

We keep your personal data only for as long as we need it.

This usually means keeping it while:

  • We are processing your order or managing your account.
  • We need it to deal with a complaint, refund, or dispute.
  • We are required by law to keep records for tax or accounting purposes.

When we no longer need your information, we delete it or make it anonymous.

8. Your rights

You have rights over your personal data. These include the right to:

  • Know how your data is being used.
  • See the personal data we hold about you.
  • Ask us to correct inaccurate information.
  • Ask us to delete your data in certain cases.
  • Ask us to limit how we use your data in certain cases.
  • Object to some types of processing.
  • Ask for your data in a reusable format in certain cases.
  • Withdraw consent if we are using your data because you gave consent.

If you want to use any of these rights, please contact us using the details on our website. We may need to check your identity first.

If you are unhappy with how we handle your data, you can also complain to the UK Information Commissioner’s Office (ICO). Their website is ico.org.uk.

9. How we keep your data safe

We use reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access. No website or online system is completely secure, but we take data protection seriously.

10. Children

Our website and products are not aimed at children under 13. We do not knowingly collect personal data from children unless the law allows it and the right consent has been given where needed.

11. Links to other websites

Our website may link to other websites. If you visit those websites, their own privacy policies will apply. We are not responsible for how they handle your data.

12. Changes to this policy

We may update this Privacy Policy from time to time. If we do, we will post the updated version on this page and change the date at the top.

13. Contact us

If you have any questions about this Privacy Policy or your personal data, please contact us using the details on DDDPrinted.com.